Refund Policy

Refund Window and Basic Conditions

A full, no-questions-asked refund may be requested within 14 days after the first payment. The refund window starts when payment for the first order is completed. Eligible requests are reviewed against the amount actually paid for the original order, and no specific reason is required; users may optionally describe any issues to help improve route scheduling, client compatibility, and network acceleration.

This commitment applies to the first paid order. Renewals, repeat purchases, plan upgrades, and separately purchased data packages are not automatically covered by the first-payment refund commitment. If such an order involves duplicate charges, non-delivery, or another verifiable issue, submit a ticket through the user panel so VPNVR can review it separately against the order and payment records.

Eligible Cases

An application must meet all of these basic requirements: the order is the account's first paid order; the request is within the refund window; the payment record can be matched to an order in the user panel; and the account is verifiable. Requests related to client compatibility, international route connections, access to international websites, or network acceleration not meeting personal expectations may enter review under this policy.

If an order shows successful payment but the subscription was not delivered properly, first describe the order status and completed troubleshooting steps in a ticket. Users may request a refund directly or ask for technical troubleshooting first. Accepting troubleshooting does not change eligibility while the refund window remains valid.

Excluded Cases

First paid orders submitted after the refund window are no longer covered by the no-questions-asked full-refund commitment. The commitment also does not apply to accounts that have used data beyond the allowance through abnormal means, resold or shared subscription credentials, interfered with route operations, used the service for unlawful activity, or been restricted for violating the terms of use. VPNVR uses order, traffic, and account activity records as the basis for its assessment.

Deleting the client, losing login information, failing to import the subscription through the platform's process, or temporary connection problems caused by local network or device settings do not directly constitute a payment issue. Users may still apply under the first-payment rules while within the refund window; after it ends, a ticket may be submitted for configuration and connection troubleshooting support.

Request Process and Required Information

All refund requests must be submitted through the ticket function in the user panel. Include the username, relevant order identifier, payment method, a payment screenshot or verifiable transaction information, and a clear refund request. No additional registration details beyond an email address are required; VPNVR will not ask users to submit payment credentials on a public page.

After submitting, keep the original order and avoid sending the same request again. During review, you may need to provide unclear order information or confirm unfinished actions in the account. When the information is complete and the order can be matched, VPNVR will confirm eligibility under this policy and update the ticket with the received, reviewed, and refund-initiated statuses.

Open the user panel to submit a ticket

Original Payment Method and Settlement Details

Once approved, refunds are generally sent back through the original payment channel. Alipay and WeChat orders are initiated through their original transaction channels, and the final crediting status is determined by the relevant payment channel. After VPNVR initiates a refund, the payment channel may still show it as processing; the actual settlement time depends on the channel, so this policy does not promise a uniform crediting date.

If the original payment channel cannot receive the refund because of account status, a closed transaction, or channel rules, users must cooperate with verification in the ticket. Without ticket confirmation, the refund will not be sent to a receiving account unrelated to the order. If the refund status appears abnormal, add the transaction record to the original ticket instead of submitting another duplicate request.

Payment Methods and Handling Differences

VPNVR supports Alipay, WeChat, and USDT. Alipay and WeChat provide refund statuses within their payment platforms, and the result can usually be checked in the original transaction record. USDT transactions use on-chain transfers and are handled differently from Alipay and WeChat; after approval, users must confirm through a ticket the compatible address that can receive the refund and the relevant network information.

USDT refund eligibility follows the same policy standards as other payment methods and does not change the refund window. To prevent address or network information errors, VPNVR uses the final information confirmed in the ticket for processing. Once a blockchain transaction is sent, it cannot be recalled by the payment platform, so carefully verify the submitted information before confirmation.